My Dad always used to say shit travels downhill, and no where is this summed up better than Rynair. Or as you generally would have heard me refer to them "I hate Ryanair".
Most companies take their attitude, or their corporate DNA from the founder or the CEO. And clearly Ryanair's CEO Michael O'Leary hates you.
I remember seeing an interview a few years ago asking but mobile phones on planes. The reporter asked something along the lines of, "do you think allowing cell phone usage on planes would disturb other passengers". To which O'Leary replied "I don't give a fuck as long as it makes me money". And the attitude prevails in almost everything he says.
And this shit flows downhill to their staff. I've never enjoyed a Ryanair flight. I've always had problems. It's a miserable experience. It's like they find customers inconvenient.
So yesterday when some Ryanair Staff decided that way to deal with a customer who had found a problem on the Cheap Flights Ryanair website was rather than a polite thanks, merely ignoring it, OR ACTUALLY SOLVING THE PROBLEM, was to insult him, and to engage in petty comments arguing mind gobbing stupid.
Ryanair of course responded. Companies have to these days, as bad PR is well bad. But instead of giving a press release that says when reading between the lines "Oh boy, we're sorry, we have to clean up this mess" they offered this
Ryanair can confirm that a Ryanair staff member did engage in a blog discussion. It is Ryanair policy not to waste time and energy in corresponding with idiot bloggers and Ryanair can confirm that it won?t be happening again.
Lunatic bloggers can have the blog sphere all to themselves as our people are far too busy driving down the cost of air travel.
Which again strikes me as "mind fuckingly dumb". The old age of "no news is bad news" was before the internet age. A quick look of twitter shows that instead of Cheap flights on Ryanair being talked about, they "suck monkey balls".
It never ceases to amaze me about how people in the service industry (restaurants, taxis, airlines) don't get that customer service is everything. The old adage of treat one customer badly they tell 10 friends still applies.
Similarly, it still boggles my mind that people in the online industry don't know that links are gold, and it's probably best not to insult people who might write about your product, negatively, and reflect badly. Just ask Serenata Flowers rather than one of their better contemporaries, Arena flowers who offer great flowers and fast delivery in London.
In the internet world, insult one blogger and they tell 1000 friends.
Internet and social media guru Dan Wilson adds a valid point too
It's not as if the people you're slagging off are, have ever been or ever will be customers. They're just sad, lonely, sexually self-sufficient losers who never fly anywhere for £1. They (and I guess I must mean 'we' cos I'm writing this) just use our copious spare time being pedantic about low-cost bargain airline Ryanair and the website you might use to book bargain £1 Ryanair fares to Europe online.
And whilst this post is partly about some petty linking, such that people searching for bargain airline Ryanair for cheap flights to Europe might find not quite the official Ryanair website, it's also partly my version of a "customer complaint". Since I know Ryanair doesn't care about customers, I thought the internet might care a bit more.
If you do have a blog, or tweet or have had shit service with Ryanair, feel free to post your thoughts on the matter. This is the one place you have power. Remember Ryanair hates you.
I much prefer Ryanair's competitor Easyjet who is much better as they are honest, open and provide a reasonable service. Yeah they are low cost, but their attitude is friendly and for the most part they provide a decent service. Unlike Ryanair their website don't suck and their founder Stelios Haji-Ioannou is quite a likeable guy in interviews.
I think Lyle in the end Lyle has summed it up best
I'm more surprised that "Ryanair are crap, and have no idea of customer service" is news anywhere in the civilised world - LyleD4D